BlueSyntex Desk
Helpdesk software that makes great support feel easy
Answer email, live chat, WhatsApp, Instagram and phone from one inbox, with SLAs, automation and AI-suggested replies that keep customers happy.
BlueSyntex Desk
Helpdesk & customer support
- Standalone from
- ₹349
- per user / month + GST
- Free trial
- 14 days
- no credit card needed
- Customer 360° sidebar
- Ticket merge and split
- Canned responses and macros
Everything you need in helpdesk software
Omnichannel inbox
Email, chat, WhatsApp, social and calls become tickets in one shared queue.
SLAs & escalations
Response and resolution targets by priority, with automatic escalation rules.
AI-suggested replies
Copilot drafts answers from your knowledge base and past tickets.
Knowledge base
A branded help centre in multiple languages that deflects common questions.
CSAT & analytics
Satisfaction surveys, agent performance and ticket trends in real time.
Cloud telephony
Call routing, IVR and call recording that plug straight into tickets.
Every agent sees the whole customer
Because Desk shares data with BlueSyntex CRM and Books, agents see orders, invoices and deal history without switching tabs.
- Customer 360° sidebar
- Ticket merge and split
- Canned responses and macros
- Multi-brand help centres
- Agent collision detection
96%
average customer satisfaction across BlueSyntex Desk teams
Based on BlueSyntex customer surveys
Get started in three steps
- 01
Connect your channels
Forward support email and link WhatsApp, chat and social accounts.
- 02
Set rules and SLAs
Route tickets to the right team and define response targets.
- 03
Help customers faster
Agents work from one inbox with full customer context from BlueSyntex CRM.
Works even better with the rest of BlueSyntex
BlueSyntex Desk shares contacts, employees and invoices with every other BlueSyntex app — no syncing required.
BlueSyntex Desk FAQs
Try BlueSyntex Desk free for 14 days
No credit card required. Your data stays in India by default, and you can cancel any time.